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Question

Question
Customer Conversation with Christina - Part? Memberships and Discount Policy: - Membership hn't required to purchase products or servicies - Members cannot share membership benents witi non-members - Associates cannot extend membership discounts to non-members - Associates can sign-up customers; benefits can be applied immediately Membership Levels with Benefits: - Base: $\$ 10 /$ month - Free shipping and returns, same-day delivery on select products - Base Plus: $\$ 30 /$ month - Base benefits, AND discounts on all products - Premium: $\$ 60 /$ month - Base and Plus benefits, AND same-day delivery for all purchases, excl unlimited Movie and TV show streaming Press Play to listen Christina: You may play this 0 times Replay unavailable How would you respond?

Asked By CrystalClear22 at

Answered By Expert

Lewis

Expert · 4.3k answers · 4k people helped

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To respond to Christina, we need to address the memberships and discount policies mentioned and provide a suitable reply. Let’s break down the key points and formulate a response.

Solution By Steps

Step 1: Understand the Membership Levels

Base: $10/month with free shipping, returns, and same-day delivery on select products.

Base Plus: $30/month with Base benefits and discounts on all products.

Premium: $60/month with Base and Plus benefits, same-day delivery for all purchases, excluding unlimited streaming.

Step 2: Membership Policy

Membership is not mandatory for purchases.

Members cannot share benefits with non-members.

Associates cannot offer membership discounts to non-members.

Associates can enroll customers, and benefits can be used immediately.

Step 3: Crafting a Response

Acknowledge the membership options and benefits.

Clarify any questions Christina may have about the memberships and policies.

Offer assistance in signing up for a membership if she is interested.

Final Answer

You can respond to Christina by summarizing the membership levels, benefits, and policies, and offering to assist her in signing up for a membership if she wishes to enjoy the exclusive benefits.